Terms & Conditions

As used in this Terms & Conditions, W3HUB means W3HUB PTE LTD, of 2 Balestier Road #04-655, Balestier Hill Shopping Centre, Singapore 320002, a Singapore registered company.

W3HUB provides World Wide Web hosting and development solutions. W3HUB has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services.

Server Abuse

Any attempt to undermine or cause harm to a server, or customer, of W3HUB is strictly prohibited.

W3HUB will take serious action for any kind of unauthorized use of accounts and computers. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

Hosting accounts may be terminated that include the following content or which have links to the following content: 

  • Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual

  • Displaying material containing obscene nudity or pornographic  must move to an adult server. Contact sales for more information.

  • Acts of copyright infringement including offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities

  • Programs which put high loads on shared servers are not allowed. This includes Forums (IKONBOARD), Message Boards, IRC Chats and any program or script in any language which performs a high load on the CPU.

Unsolicited Email (Spam)

Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation. Such as:

  • Unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain.

  • Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund.

  • Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing").

  • Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists.

  • Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited.

Payment Policies

 All accounts are billed and charged according to the agreement between W3HUB and the Customer. Customers may be billed on arranged cycles automatically when using PayPal. You have the right to cancel your account at any time for any reason. To cancel your account you can email sales@w3hub.com or logon to your PayPal account to cancel subscription. Customer may also choose alternate payment method such as Credit Card (Master/Visa credit or debit card), mail in cheque, interbank fund transfer/Telegraphic transfer or any arrangement made by W3HUB. Only upon receipt of payment, your account will be processed within 1 to 2 working days. W3HUB reserves the right to suspend other services until the outstanding debt is cleared. The client is responsible for all money owed on the account from the time it was established to the time that the client sends an cancellation request. All invoices will be sent directly to clients via email shortly after the online purchase has been made. You could also logon to your W3HUB member login system to view all your billing information and invoices and change them how ever you want.

 Failure to Pay

The Company may temporarily deny service or terminate this Agreement upon the failure of Client to pay charges when due. Such termination or denial will not relieve Client of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Service interrupted for nonpayment is subject to a SGD$150 reactivation charge.

Account Cancellation

All requests for canceling accounts should be made 48-72 hours before expiry date of account. Upon submitting the cancellation request account access will be disabled. If for any reason after submitting cancellation access is enabled a SGD$50.00 fee will be applied. No refunds will be given for early cancellation of service.

Account cancellations should be process via e-mail to: sales@w3hub.com

Disk And Bandwidth Overages

All W3HUB accounts come with specified disk space and bandwidth. If you wish to Upgrade your Web Space or bandwidth it is possible through our Add-Ons. Contact our sales department for more information. sales@w3hub.com

Intellectual Property Rights

Material accessible to you through W3HUB's services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use W3HUB or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the W3HUB network. If you use a domain name in connection with W3HUB or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Network Security

Customers may not use the W3HUB network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. W3HUB will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Backups

W3HUB performs periodic backups of critical system files for emergency purposes. Subscribers should not rely on W3HUB to perform site/data backups for them. Subscribers are responsible for backing up their own data. MySQL data dumps can be easily performed by the Subscriber via the included phpMyAdmin utility. Subscribers are advised to backup all of their own files to their local drives. W3HUB shall not be liable for any loss of data.

Lawful Purpose

Customers may only use W3HUB server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of W3HUB management.

 Limitation of Liability

 W3HUB AND ITS PARTNERS, AFFILIATES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF W3HUB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE EXPLICITLY DISCLAIM ANY AND ALL LOSS OR LIABILITY RESULTING FROM, BUT NOT LIMITED TO:

- SUSPENSION, LOSS, OR MODIFICATION OF YOUR DOMAIN REGISTRATION;
- USE OR MISUSE OF YOUR DOMAIN NAME REGISTRATION;
- INTERRUPTION OF YOUR BUSINESS, WEB SITE, EMAIL, OR OTHER SERVICES;
- ACCESS DELAYS OR INTERRUPTIONS TO THIS WEB SITE OR ANY WEB SITES ACCESSED BY YOUR REGISTERED DOMAIN NAMES;
- NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION, OR MODIFICATION OF DATA;
- USE OR MISUSE OF YOUR USER NAME OR PASSWORD;
- FAILURE TO ACQUIRE OR RE-ACQUIRE A DOMAIN NAME;
- ERRORS, OMISSIONS, OR MISSTATEMETNS IN ANY AND ALL INFORMATION OR SERVICES PROVIDED UNDER THIS AGREEMENT;
- EVENTS BEYOND THE REASONABLE CONTROL OF W3HUB, INCLUDING WITHOUT LIMITATION FAILURE OF ELECTRICAL OR TELECOMMUNICATIONS SERVICES; or
- APPLICATION OF ANY RELEVANT DISPUTE POLICY OR ANY OTHER ICANN (OR SIMILAR GOVERNMENTAL OR SUCCESSOR ORGANIZATION) ADOPTED POLICIES.

Customer agrees that no W3HUB Personal, under any circumstances, shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or illicit means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to W3HUB at the time) which may exist in the Services or W3HUB's equipment used to provide the Services.

Under no circumstances, including negligence, shall any W3HUB Personal be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, any Reseller Customer or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if W3HUB has been advised of the possibility of such damages. No W3HUB Personal shall be liable to Customer, any of its customers, any Reseller Customer or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to W3HUB's records, programs, equipment or services.

Customer acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Customer agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Client further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Notwithstanding anything to the contrary in this Agreement, W3HUB's maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

Customer understands, acknowledges and agrees that if W3HUB takes any corrective action under this Agreement because of an action of Customer or one if its customer or a Reseller Customer, that corrective action may adversely affect other customers of Customer or other Reseller Customers, and Customer agrees that W3HUB shall have no liability to Customer, any of its customers or any Reseller Customer due to such corrective action by W3HUB.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.
Note: W3HUB has the authority to discontinue or suspend your account whenever necessary according to its internal or external policies.